Frequently Asked Questions
Everything you need to know about your RETERNITY experience.
How long does shipping take?
Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location and customs processing.
What is your return policy?
We offer a 14-day return window from the date of delivery. Items must be in their original condition, unworn, and with all tags attached to be eligible for a refund.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for our signature oversized fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for flexible financing options.
Are your products sustainably made?
Quality and longevity are our priorities. we source premium, heavy-duty fabrics designed to last, and we are constantly working to improve our supply chain transparency.
Can I track my order?
Yes, once your order has been dispatched, you will receive a confirmation email containing a tracking link to monitor your package's journey.